Account Manager
CF10 2NX
£ 23,000 - 25,000 per year Permanent - Full time
Account Manager
Contract Type: Permanent
Location: South Wales
Salary: £23 -£25k plus bonus

This is a job where you can make a difference.

Retinue Solutions are a specialist workforce solutions provider. We leverage procurement, recruitment, and technology expertise to manage cost, control, compliance and continuity of supply.
 
We manage a portfolio of NHS Trusts across the UK, coordinating the supply of medical staff in either a managed service or a neutral vendor capacity. We are responsible for ensuring staffing requirements are met, that the supply chain is performing and that the Trust are receiving an excellent service in a financially sustainable way whilst maintaining the Trust’s values.
 
Following our recent growth and successes, we are now looking for a highly motivated individual to join our dedicated team covering our accounts in South Wales. Having great people in our business is fundamental to our continued success and growth. To ensure that we can continue to deliver our service, we commit to hiring and developing passionate, enthusiastic, and talented individuals who can add value to our thriving business.

Reporting to the Head of Delivery, the role of the Account Delivery Manager is to support the team in the fulfilment of vacancies and administrative tasks with a key focus on client satisfaction and process adherence.

Job Duties
 
  • Proactively contact supply chain in relation to outstanding vacancies to achieve target fill rates
  • Provide progress updates to both clients and agencies via phone, email and face to face
  • Attend client calls to discuss any challenges, forward planning, solutions etc.
  • Negotiation with clients and agencies on start dates, rotas, accommodation if required to fill vacancy
  • Negotiation with agencies on pay and commission rates to achieve rate targets
  • Issue and query resolution received from client, supply chain and internally
  • Complete projects of data entry into system, excel etc.
  • Work with internal teams to ensure compliance documentation is in place and valid before candidate attends assignment and payment queries are addressed
About You

People and the relationships that you build are at the heart of this job, so you will need to be a confident and effective communicator and capable of interacting with a range of audiences. As well as being results focused, you’ll need to make sure you provide an excellent level of customer service. Excellent communication skills are absolutely vital in this role and the ability to develop and build relationships will be key.

We’re looking for enthusiastic people who thrive under pressure and really enjoy problem solving. We are looking for someone with the following attributes:
 
  • Excellent communication both verbal and written
  • Able to work well and accurately under pressure
  • High level of organisation and ability to multi-task
  • Able to negotiate
  • Able to communicate with individuals at a senior level
  • Decision making
  • Attention to detail
  • Time management
 
You will need to be computer literate and familiar with Microsoft Office tools such as Word, Excel, PowerPoint and Outlook.

Whilst experience of working in a similar role is desirable, we will offer full training to support your development.

If this sounds like the challenge that you are looking for, then we’d love to hear from you!
In return we offer a competitive salary as well as other benefits. From our leadership team down to our coordinators, we are passionate about going the extra mile for our partners and delivering sustainable solutions to workforce challenges. Offering a breadth of experience and opportunities to work across a wide range of sectors, Retinue is a fantastic environment for those looking to make a big difference.
For further information or an informal conversation regarding the role, please contact Katie Weedall on 07435 546410.
 
Note:
The above job description is intended to describe the general nature and level of work being performed by the incumbent(s) of this job. They are not intended to be an exhaustive list of all responsibilities and activities required of the position.
 
Sector: Recruitment Consultancy
Driving License: Not Required

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