Business Development Operations Manager
Permanent - Full time
Role Overview:

This role is responsible for supporting Business Development in EME as we pursue our ambition of growing the business (revenue and profit) through C-Suite level leadership strategy advisory services. The role enables that by raising the bar on the quality, consistency and impact of the business development work we do with our clients. The role covers business development with both new prospects and existing clients, with more of a weighting towards internal enablement over external client engagement. A key part of the role is providing support, consistent process, clarity, and ongoing learning around how we do C-Suite level business development so that we drive consistency and continual improvement. This role will work closely with the Global Commercial team to ensure that EME are up to date on the latest thinking and materials, and so that learnings are shared in both directions.

Core Accountabilities

• In line with the global commercial strategy, partnering with regional stakeholders to research organizations and industries, providing commercial insights, and writing customized regional proposals for C-Suite level decision makers.
• Working with EME Directors to qualify incoming leads and recommend next steps based on defined business development criteria.
• Aligning messaging in client-facing proposals with that of our global strategy to ensure consistency.
• Leading the operational requirements of cross-team business development efforts and initiatives to elevate our client relationships and market impact.
• Supporting proactive business development around new client opportunities through (for example) structured proactive outreach and supporting client events.
• Ensuring and tracking the effective roll out of commercial business development initiatives in EME.

• Supporting the consulting teams around farming existing client networks e.g., providing initial structure for proposals, sharing examples of best practice proposals, inputting new IP from the Leadership Lab.
• Partnering with the EME Directors and finance to assist with pricing, proposed approach, and allocation of work in development of regional proposals.
• Managing lead follow up as appropriate to accelerate progress through the business development pipeline.
• Ensuring smooth connections to other parts of the YSC business development and commercial system including to global business development activities and initiatives. (e.g., working with other regional business development managers to ensure consistency).
• Collaborating with global colleagues to identify new commercial opportunities for the region, leveraging insights and relationships to grow accounts globally.
• Tracking and measuring impact in rolling out regional business development initiatives and working with regional and global stakeholders to identify opportunities for further improvement.

Expectations and Core Skills

• Applied experience working within business development, communications and/or consultancy.
• Ability to prioritise and reprioritise based on changing needs and move flexibly between strategic and operational requirements.
• A strong process orientation to help embed best practice across the region.
• Comfortable working in a fast-paced, dynamic, and ambiguous environment.
• Must be a self-starter and forward thinker who is enthusiastic about change.
• Able to grasp new concepts and ways or working quickly.
• Credible, confident and comfortable working autonomously, partnering locally and globally.
• Strong influencing and engagement skills globally, across organizational levels up to the most senior stakeholders (internally and externally).
• High-degree of self-awareness and receptivity to development in a feedback-intense culture.
• Ability to quickly comprehend and synthesize multiple inputs to generate high quality client-facing materials.
• Show up with credibility and confidence in front of senior external stakeholders.
• Must be eligible to work in the UK and available to commute to work in the London office (flexible work from home arrangements to be approved).


• Minimum of 8 years of relevant work experience.
• Track record of providing exceptional service (internal and external stakeholders).
• Experience of working with senior stakeholders confidently.
• Client-facing experience gained in a B2B operation with demanding clients.
• Experience of editing and shaping great, impactful written material.
• Experience of implementing changes to process and behaviour.
• Undergraduate degree in applicable field of study (desirable but not essential).
YSC Consulting is the world’s premier independent provider of leadership strategy services. Leadership strategy is the intentional design of the individual leadership styles, the team dynamics and interactions, and the workplace culture that are most likely to enable successful achievement of an organization’s desired future state. We help organizations understand if they have the leadership they need for success, and we work with them to get there.
YSC is an eclectic group of professionals grounded in the rigour of the behavioural sciences and practical realities of commercial and organisational demands. Our consultants help organisations connect the dots between business strategy and leadership. We create a consistent experience for individuals and organisations globally, but with careful attention to the needs of the local markets and cultures where they operate.
  • We are more than 225 employees in 20 offices across 15 countries around the world.
  • Our consultants have varied professional backgrounds and hold advanced degrees and industry credentials in psychology, organisational behaviour, management, adult learning and leadership, and related fields.
In the 30 years YSC has been practicing in the leadership development space, we have partnered with more than 50% of the FTSE 100, and nearly 20% of the global Fortune 500 to help those leaders achieve their future business strategies. Our services include:
  • CEO succession planning and board development
  • Executive assessment and development for individual leaders
  • High-performing team development
  • Inclusive leadership and diversity services
  • Services for private equity firms and portfolio companies (pre-deal, due diligence, post-deal integration and firm-focus capability transfer)
YSC’s approach to leadership strategy helps organisations understand their current leadership against what they need in order to achieve their desired future state. We largely focus on the top five to ten percent of leaders within the organisations that we partner with globally. We bring a collaborative spirit to our work—everything that we do is done with our clients, rather than done to them. This allows for trusting relationships that go deep and effect meaningful change in the way leaders conduct themselves and evolve their organisations. Through this approach, we uncover insights that will help answer these critical questions:
  • Do you have the leadership to achieve your future business strategy?
  • If not, how can you build the leadership, interactions and culture to drive change for the future?
  • And if you can’t, what leadership and cultural transformations will make your strategy possible?
Sector: Consultancy
Driving License: Not Required

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