Customer Service Advisor - Part time - Out of Hours
£ 20,996 per year, pro rata Contract - Part time (6 months)
Location: Chelmsford
Salary: £ 20,996 FTE per annum pro rata

6 month Fixed Term Contract until March 2020
OUT OF HOURS - Part time – 20 hours
Customer Service Advisor – Customer Service Centre - Opportunities available!

Are you passionate about customer service?  Do you want to work somewhere you can make a real difference?

As one of our Customer Service Advisors you'll be the first point of contact in providing outstanding service to a diverse range of our customers, over the phone and digital channels. In this varied role you'll be providing advice and assistance on a range of housing queries and booking repairs required at our properties, so excellent communication and problem solving skills are essential. Our focus is on finding a great service to our customers.

The Customer Service Centre is a busy and fast paced environment and we are looking for people who thrive working under pressure to join our friendly and diverse team. You must be able to multi-task and have the ability to learn new systems and processes quickly.
No previous housing experience or knowledge is necessary - we'll teach you all that!

We are looking for motivated people who put the customer at the heart of everything they do, if this sounds like you apply today!
The shift times for the part time Out of Hours position will be a mixture of Monday to Friday either 18.00 – 22.00 or Sat – Sun between 08.00 – 22.00

Please be aware that the assessment day will be held on Friday 16th August and you must be able to attend.

At our customer services assessment centre you'll have the opportunity to see our modern offices via an office tour, you will meet our management team, and have an opportunity to ask questions.

In exchange, we offer a fun and team orientated working environment. A competitive salary, 26 days holiday (pro rata if part time), pension, health cash plan, a clear career path, great training and a highly supportive management team. We fully endorse career development and offer significant opportunities for learning and development and the chance to make a difference to how Genesis evolves in the coming years.

For further information or an informal conversation regarding the role please contact Jennifer Cole or Laura Maxey at Retinue Solutions 0203 837 7880 or email or
Applications should be made on the Notting Hill Genesis career portal

You will need to supply your CV and a supporting statement (detailing your suitability for the role as outlined in the role profile).
Advert closing date – Wednesday 14th August at midnight

Assessment day – Friday 16th August (Please make sure you are available on this day from 9.30am-4pm)
Start date – Monday 16th September
Notting Hill Genesis is one of the UK’s leading housing providers.  Care & Support is a huge part of what we do, with services across London, the South East and East Anglia.  We believe in providing the support networks our customers need and aim to make a positive impact in their lives.

We’re hugely diverse, providing support to customers with a wide range of support needs.  We don’t just accept difference, we celebrate and support it.  Like the communities we serve, we thrive on it.
Sector: Not for Profit and Charities
Driving License: Not Required
Extra info:
Role Profile - Customer Service Advisor.pdf

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