Customer Service Advisor - Resolutions Team
£ 16,562 - 18,402 per year Permanent - Full time 36.25 hours per week
Customer Service Advisor - Resolutions
Location: Coventry
Salary:  £ 16,562 - £18,402
Hours:  36.25 hours
Permanent - Full time
Orbit is a fantastic business and one that’s really going places.

Are you a customer focussed individual? Are you a real team player? Do you want to work somewhere you can make a real difference? If so, we would love to speak to you!

We are actively recruiting for a full time Customer Service Advisor to join our resolutions team in Coventry. You will be supporting the Customer Service Advisors providing outstanding customer service dealing with any escalated complaints that cannot be dealt with by the Advisors in the contact centre. You will be dealing with a diverse range of customers and residents over the phone and by email. In this varied role you’ll be providing advice and assistance on a range of escalated housing queries including Tenancy services, Income and booking repairs, so excellent communication and problem solving skills are essential.
Based across the Midlands, the East and the South East, Orbit is already one of the UK’s leading housing associations.  We provide high quality, good value homes to over 100,000 customers across 42,000 homes.  We are a big developer too, building 2,000 new homes every year.  At the heart of this growth are our customers.  We provide all sorts of homes for all sorts of people, and our approach empowers every one of them to grow and flourish.  We make profit in order to invest into the communities we work for, playing a key role in driving UK housing growth.

You will have previous customer service experience in a fast-paced environment, with an adaptable and proactive approach to work. You will have the ability to pick up new systems and processes quickly.  Our focus is on providing a great service and we need the right people to ensure that. No previous housing experience or call centre experience is necessary – we’ll teach you all that!
We are looking for people who are good problem solvers, motivated and put the customer at the heart of everything they do. You must also have strong IT, Literacy and numeracy skills.

Complaint handling experience is desirable but not essential for this role.
Full details can be found within the Role Profile which is attached.

You will need to have a flexible approach to working hours as hours will be on a shift rotation of 8am-4pm, 9am-5pm, 10am-6pm Monday to Friday.
In exchange, we offer a fun working environment, a competitive salary, 27 days holiday, a clear career path, and a highly supportive management team. You can contact Retinue Solutions to discuss the full benefit package.

Closing date: Sunday 16th June (midnight)
Interviews – TBC

For further information or an informal conversation regarding the role please contact Laura Maxey on 0203 8377880 or email   

You will need to supply your CV and a supporting statement (detailing your suitability for the role).
We are one of the UK’s leading housing groups providing high quality, good value homes to over 100,000 customers across the Midlands, the East and South East.
We are a developing housing association that owns and manages 42,000 homes and builds 2,000 new homes every year.
Our customers are at the centre of everything we do. We provide all sorts of homes for all sorts of people and our innovative approach empowers every one of them to grow and flourish.
We are commercially driven. The more profit we make, the more we invest into the communities that we work for, improving services and playing a key role in driving UK housing growth.
We empower our employees and enable people from every background to achieve their career ambitions by giving them the support, benefits, training and environment they need to thrive at work and in life.
We are Orbit.
Sector: Property and Housing
Education: N/A
Driving License: Not Required
Extra info:
CSC - resolutions.pdf

Please be patient while our server is processing your request.