Customer Service Advisor (G)
Chelmsford
£ 20,326 - 20,326 per year Permanent - Full time 40.00 hours per week
Are you passionate about Customer Service? Do you want to work somewhere you can make a real difference?

Our Customer Service Centre continues to grow! As part of Notting Hill Genesis’ success and expansion plans we are looking to further increase our Customer Service Centre team in Chelmsford. We want to continue to improve our customer service offering, investing in our staff to deliver great services and a quality customer experience.

As one of our Customer Service Advisors', you’ll be the first point of contact in providing outstanding customer service to a diverse range of our customers and residents,over the phone and digital channels including emails and social media. In this varied role you’ll be providing advice and assistance on a range of housing queries and booking repairs required at our properties, so excellent communication and problem solving skills are essential.

You will have previous customer service experience in a fast-paced environment, with an adaptable and proactive approach to work. You will have the ability to pick up new systems and processes quickly. Our focus is on providing a great service to our customers.

The Customer Service Centre is a busy and fast paced environment and we are looking for people who thrive working under pressure to join our friendly and diverse team. You must be able to multi-task and have the ability to learn new systems and processes quickly. You will have the a flexible and proactive approach towards work and demonstrate a real belief in providing good customer service.

No previous housing experience or knowledge is necessary – we’ll teach you all that!

The shift times will vary between 8am - 6pm Monday to Friday, we also provide a weekend and out of hours service.

We are looking for motivated people who put the customer at the heart of everything they do, if this sounds like you apply today!

At our customer services assessment centre you’ll have the opportunity to see our great facilities available to our staff via an office tour, you will meet the Customer Service Centre management team, have an opportunity to ask questions and also hear an insightful presentation about Genesis and the Customer Service Centre specifically.

In exchange, we offer a fun and team orientated working environment, with high quality facilities. A competitive salary, 26 days holiday (pro rata if part time), pension, health cash plan, a clear career path, great training and a highly supportive management team.

Assessment Centre date: Friday 22nd June 2018

Notting Hill Genesis is one of the most diverse housing associations in the UK, building better futures for our residents and putting them at the heart of what we do.

Notting Hill Genesis is committed to equality of opportunity. We guarantee an interview to anyone with a disability whose application meets the minimum criteria for the post.

For further information or an informal conversation regarding the role please contact Jennifer Cole on 0203 837 7880 or email at laura.maxey@retinue-solutions.com. Applications should be made on the Notting Hill Genesis website https://www.nhhg.org.uk.

You will need to supply your CV and a supporting statement (detailing your suitability for the role).
Notting Hill Genesis is one of the UK’s leading housing providers.  We believe in creating thriving communities and aim to make a positive impact in the lives of our residents.

We’re committed to attracting talented, creative people.  We’re hugely diverse, and don’t just accept difference, we celebrate and support it.  We want you to join more than 2,000 talented colleagues to learn, develop and grow.

Whether you're delivering front-line services to our residents, supporting operations from a corporate office-based role or helping to build new homes, there's room for all kinds of passionate people here.
 
Sector: Not for Profit and Charities
Education: N/A
Driving License: Not Required
Extra info:
Customer Service Officer Role Profile.pdf

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