Customer Service Advisor (G)
£ 20,326 per year Contract - Full time (6 months)
+ Pension
Location: Chelmsford
Salary: £ 20,326 per year
Full time (6 months fixed term contract) 40.00 hours per week
Customer Service Advisor – Customer Service Centre - Opportunities available!

Are you passionate about customer service?  Do you want to work somewhere you can make a real difference?

Our Customer Service Centre continues to grow! As part of Notting Hill Genesis' success and expansion plans we are looking to further increase our Customer Service Centre team in Chelmsford. We want to continue to improve our customer service offering, investing in our staff to deliver great services and a quality customer experience.

As one of our Customer Service Advisors you'll be the first point of contact in providing outstanding customer service to a diverse range of our customers and residents, over the phone and digital channels including emails and social media. In this varied role you'll be providing advice and assistance on a range of housing queries and booking repairs required at our properties, so excellent communication and problem solving skills are essential. Our focus is on finding a great service to our customers.

The Customer Service Centre is a busy and fast paced environment and we are looking for people who thrive working under pressure to join our friendly and diverse team. You must be able to multi-task and have the ability to learn new systems and processes quickly. You will have a flexible and proactive approach towards work and demonstrate a real belief in providing good customer service.
No previous housing experience or knowledge is necessary - we'll teach you all that!

We are looking for motivated people who put the customer at the heart of everything they do, if this sounds like you apply today!
The shift times will vary between 8am - 8pm Monday to Friday, we also provide a weekend and out of hours service. On occasion, you may be asked to work shifts different to your usual pattern (including Bank Holidays) 

At our customer services assessment centre you'll have the opportunity to see our great facilities available to our staff via an office tour, you will meet the Customer Service Centre management team, have an opportunity to ask questions and also hear an insightful presentation about Genesis and the Customer Service Centre specifically.

In exchange, we offer a fun and team orientated working environment, with high quality facilities. A competitive salary, 26 days holiday (pro rata if part time), pension, health cash plan, a clear career path, great training and a highly supportive management team.
Please be aware that the assessment day will be held on Friday 28th September.
Genesis is one of the most diverse housing associations in the UK, building better futures for our residents and putting them at the heart of what we do.

Genesis is committed to equality of opportunity. We guarantee an interview to anyone with a disability whose application meets the minimum criteria for the post.

For further information or an informal conversation regarding the role please contact Jennifer Cole on 0203 837 7880 or email at

Applications should be made on the Genesis website or the internal intranet – Genie (If applicable).
You need to supply an up to date CV and supporting statement (detailing your suitability for the role)
Advert closing date – Wednesday 26th September at Midnight
Assessment day – Friday 28th September
Notting Hill Genesis is one of the UK’s leading housing providers. Care & Support is a huge part of what we do, with services across London, the South East and East Anglia.  We believe in providing the support networks our customers need and aim to make a positive impact in their lives.

We’re hugely diverse, providing support to customers with a wide range of support needs.  We don’t just accept difference, we celebrate and support it.  Like the communities we serve, we thrive on it.
Sector: Call Centre and Customer Service
Driving License: Not Required
Extra info:
Role Profile - Customer Service Advisor.pdf

Please be patient while our server is processing your request.