Customer Service Advisor
£ 21,192 per year, pro rata Contract - Full time (6 months fixed term contract)
Customer Service Advisor
Location: Chelmsford
Salary: £21,192 pro rata
Hours: Full Time - 40 hours, Mon-Fri (09:00 to 18:00).
Contract – Fixed Term Contract (6 months)

Are you passionate about customer service?  Do you want to work somewhere you can make a real difference?

Our Customer Service Centre continues to grow! As part of Notting Hill Genesis' success and expansion plans we are looking to further increase our Customer Service Centre team in Chelmsford. We want to continue to improve our customer service offering, investing in our staff to deliver great services and a quality customer experience.

As one of our Customer Service Advisors you'll be the first point of contact in providing outstanding customer service to a diverse range of our customers and residents, over the phone and digital channels including emails and social media. In this varied role you'll be providing advice and assistance on a range of housing queries and booking repairs required at our properties, so excellent communication and problem-solving skills are essential. Our focus is on finding a great service to our customers.

The Customer Service Centre is a busy and fast paced environment, and we are looking for people who thrive working under pressure to join our friendly and diverse team. You must be able to multi-task and have the ability to learn new systems and processes quickly. You will have a flexible and proactive approach towards work and demonstrate a real belief in providing good customer service.
No previous housing experience or knowledge is necessary - we'll teach you all that!

We are looking for motivated people who put the customer at the heart of everything they do, if this sounds like you apply today!

The shift times for the full time position will vary between 8am - 6pm Monday to Friday, on occasion we may ask you start and finish slightly later

At our customer services assessment centre you'll have the opportunity to see our great facilities available to our staff via an office tour, you will meet the Customer Service Centre management team, have an opportunity to ask questions and also hear an insightful presentation about Genesis and the Customer Service Centre specifically.
We fully endorse career development and have a great reputation for rewarding our staff. Benefits include 26 days annual leave pro rata, the possibility of flexible working, significant opportunities for learning and development and the opportunity to make a difference to how Genesis evolves in the coming years.

For further information or an informal conversation regarding the role please contact Tom Bullock at Retinue Solutions 07384 798 495 or email  

You will need to supply your CV and a supporting statement (detailing your suitability for the role as outlined in the role profile). We are looking for you to provide examples of the following in your supporting statement:
  • Experience of working in a customer service centre environment or similar customer service focussed organisation, interacting with customers to deliver high quality services
  • Experience in processing complex customer enquiries to a satisfactory conclusion
  • Experience of dealing with challenging customers
  • Experience or working within a performance management environment and achieving performance and quality targets

 Advert Close: Sunday 17 October 2021

Please be aware that an assessment will be held during week commencing 25th October 2021.

As an organisation with a strong social purpose, we work in some of the most diverse communities in London. We believe in providing quality services to those communities and hope that you, like us, want to make a positive impact on the lives of our residents.

We welcome applications from a broad range of applicants. We value our people and both respect and celebrate their differences. We’re proud to say that our colleagues come from different backgrounds, with varied outlooks and are from all over the world. We encourage and are committed to diversity. We know that when people with varied experiences and unique points of view come together, it makes us a stronger organisation and more able to help the wide range of residents that we serve. We want all our colleagues to bring their full selves to work in a culture and environment based on respect and fairness, regardless of role, background or ability.
Sector: Call Centre and Customer Service
Driving License: Not Required
Extra info:
Customer Service Advisor Role Profile.pdf

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