Salary: £ 20,326 pro rata (£10,163 per annum)
Full time – 40 hours, Mon-Fri (6 month fixed term contract)
Part Time out of hours – 20 hours Mon-Sun (1 x Permanent and 1x 6 month FTC)
Customer Service Advisor – Customer Service Centre - Opportunities available!
Are you passionate about customer service? Do you want to work somewhere you can make a real difference?
Our Customer Service Centre continues to grow! As part of Notting Hill Genesis' success and expansion plans we are looking to further increase our Customer Service Centre team in Chelmsford. We want to continue to improve our customer service offering, investing in our staff to deliver great services and a quality customer experience.
As one of our Customer Service Advisors you'll be the first point of contact in providing outstanding customer service to a diverse range of our customers and residents, over the phone and digital channels including emails and social media. In this varied role you'll be providing advice and assistance on a range of housing queries and booking repairs required at our properties, so excellent communication and problem solving skills are essential. Our focus is on finding a great service to our customers.
The Customer Service Centre is a busy and fast paced environment and we are looking for people who thrive working under pressure to join our friendly and diverse team. You must be able to multi-task and have the ability to learn new systems and processes quickly. You will have a flexible and proactive approach towards work and demonstrate a real belief in providing good customer service.
No previous housing experience or knowledge is necessary - we'll teach you all that!
We are looking for motivated people who put the customer at the heart of everything they do, if this sounds like you apply today!
The shift times for the full time will vary between 8am - 6pm Monday to Friday, on occasion we may ask you start and finish slightly later
Part time hours can also be discussed.
For the Out of hours part time position, hours will be 4 hours Monday-Friday starting between 5pm-6pm and 8 hours Saturday / Sunday on a rota basis.
At our customer services assessment centre you'll have the opportunity to see our great facilities available to our staff via an office tour, you will meet the Customer Service Centre management team, have an opportunity to ask questions and also hear an insightful presentation about Genesis and the Customer Service Centre specifically.
In exchange, we offer a fun and team orientated working environment, with high quality facilities. A competitive salary, 26 days holiday (pro rata if part time), pension, health cash plan, a clear career path, great training and a highly supportive management team.
Please be aware that the assessment day will be held on Friday 25th January 2019.
We fully endorse career development and have a great reputation for rewarding our staff. Benefits include 26 days annual leave, the possibility of flexible working, significant opportunities for learning and development and the opportunity to make a difference to how Genesis evolves in the coming years.
For further information or an informal conversation regarding the role please contact Jennifer Cole at Retinue Solutions 0203 837 7880 or email email@example.com. Applications should be made on the Notting Hill Genesis career portal https://www.ats365.co.uk/board/Genesis
You will need to supply your CV and a supporting statement (detailing your suitability for the role as outlined in the role profile).
Advert closing date – Tuesday 22nd January at midnight
Assessment day – Friday 25th January 2019