Feedback Admin Officer
per year, pro rata
Contract - Full time (12 months)
Feedback Admin Officer
12 Months Fixed Contract
Homes for Haringey are looking for a highly motivated and organised Administrator to join the small team of Feedback Officers. You will be required to administrate Homes for Haringey’s customer & stakeholder feedback scheme (complaints, compliments, the WOW! awards, suggestions, member enquiries and ombudsman enquiries). Assist the Feedback Officers, in gathering necessary information and data to resolve customer & stakeholder feedback, requests and/or enquiries.
Homes for Haringey are an organisation with an exciting future. We want to deliver nothing less than excellent services to our customers. Work has already begun on an investment programme that will kick-start the transformation of 21,000 homes across this diverse north London borough.
We are looking for a strong administrator who can work to a fast pace working environment. Your role is pivotal to providing support to the Feedback Officer and assisting in the complaints response procedure. You will manage and log all in-box enquiries effectively ensuring they are passed to the correct department or officer for escalation where required. The preferred candidate would be able to work to deadlines and posses experience of working collaboratively with team members.
Please find attached the role profile with full list of accountabilities.
For further information regarding the role please contact Sommer Currie at Retinue Solutions 020 7264 0701 firstname.lastname@example.org
You will need to provide a CV and a Supporting Statement to be considered for this vacancy. You must use the Person Specification to word your Statement which can be obtained from the bottom of this advert.
The closing date for completed applications will be 23rd January 2019
Homes for Haringey is a fully fledged Arms Length Management Organisation (ALMO) of the London Borough of Haringey. We are firmly committed to working collaboratively toward building a spirit of team working and a supportive one culture in which innovation is encouraged and individuals can thrive.
Property and Housing
Feedback Admin Officer JD.pdf
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