Feedback Team Leader
£ 31,794 - 34,113 per year Permanent - Full time
Homes for Haringey have an exciting opportunity for a Feedback Team leader to come on board and provide effective management of the Feedback Team. Your role will be to ensure all staff are recruited, trained, managed, appraised, supported and developed in accordance with internal and statutory procedures. You will also be accountable for leading and managing a team of Feedback Officers in the delivery of an excellent joined up service to complainants and the effective resolution of complaints through Homes for Haringey’s Feedback scheme.

Homes for Haringey are an organisation with an exciting future. We want to deliver nothing less than excellent services to our customers. Work has already begun on an investment programme that will kick-start the transformation of 21,000 homes across this diverse north London borough.
To be a good fit to this role we are looking for an excellent communicator who can effectively lead a small team. The ideal candidate will be customer focussed with strong leadership skills and the ability to engage and communicate at all levels.  The feedback team take on all Homes For Harringey escalated and senior level call enquiries, as the Feedback Team Leader your role will also involve reporting monthly figures and writing reports. Therefore it is a requirement that you possess excellent excel and report writing skills.
Please find attached the role profile with full list of accountabilities.

For further information regarding the role please contact Sommer Currie at Retinue Solutions 020 7264 0701
You will need to provide a CV and a Supporting Statement to be considered for this vacancy. You must use the Person Specification to word your Statement which can be obtained from the bottom of this advert. 

The closing date for completed applications will be Friday 15th March 2019
Homes for Haringey is a fully fledged Arms Length Management Organisation (ALMO) of the London Borough of Haringey. We are firmly committed to working collaboratively toward building a spirit of team working and a supportive one culture in which innovation is encouraged and individuals can thrive.
Sector: Call Centre and Customer Service
Driving License: Not Required
Extra info:
Feedback Team Leader JD-H4H.pdf

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