Income Collection & Recovery Officer
Hours – 36.25 per week, Permanent
Location – Coventry
Salary - £21,150- £23,500
Orbit is a fantastic business and one that’s really going places.
We are one of the UK’s leading housing groups providing high quality, good value homes to over 100,000 customers across the Midlands, the East and South East. We own and manage 42,000 homes and build 2,000 new homes every year.
We have a fantastic opportunity for three Income Collection and Recovery Officers to join our Incomes team.
Reporting to one of the Income Managers, you will be responsible for providing advice and guidance to customers on all areas relating to rents and arrears maximising income through tenancy enforcement and negotiation.
You will also be responsible for taking ownership of your own cases supporting customers throughout their journey and ensuring you deliver excellent customer service skills whilst ensuring efficient and effective collection of all charges.
Previous experience in debt management or income collection is essential for this position but would suit someone from a Customer Service background that is passionate and driven and wants to progress into a career in Housing.
Your role will be to provide advice and assistance to customers on all areas related to income recovery. You will also be responsible for maximising income through tenancy enforcement and negotiation.Typical working hours are Monday-Friday 8am-8pm however you will need to have a flexible approach where needed.
Please find attached role profile with a full list of job requirements.
Orbit offer an excellent flexible benefits package including private medical insurance, discounted dental insurance, gym membership, generous holiday entitlement and pension scheme. We also offer excellent training and developmental opportunities.
We are one of the UK’s leading housing groups providing high quality, good value homes to over 100,000 customers across the Midlands, the East and South East.
We are a developing housing association that owns and manages 42,000 homes and builds 2,000 new homes every year.
Our customers are at the centre of everything we do. We provide all sorts of homes for all sorts of people and our innovative approach empowers every one of them to grow and flourish.
We are commercially driven. The more profit we make, the more we invest into the communities that we work for, improving services and playing a key role in driving UK housing growth.
We empower our employees and enable people from every background to achieve their career ambitions by giving them the support, benefits, training and environment they need to thrive at work and in life.
We are Orbit.
How To Apply
To apply for this role please submit your CV and a Supporting Statement that demonstrates how you meet the key criteria we need. If you wish to discuss the role further, please contact Laura Maxey at Retinue Solutions, on 0203 837 7880 or via email on firstname.lastname@example.org.
Advert Closing - extended until the 27th May (midnight)
Interviews – 4th June