IT Service Desk Analyst
Coventry
£ 21,168 - 23,520 per year Contract - Full time (Twelve months) 36.25 hours per week
IT Service Desk Analyst
36.25 hours – 12 month FTC
Coventry
£21,168 – £23.520

Orbit is a fantastic business and one that’s really going places.

Orbit has a fantastic opportunity for an experienced IT Service Desk Analyst to join their team in Coventry. Reporting to the IT First Line Team Leader, the IT Service Desk Analyst role is to work as part of a small team providing a customer focused, efficient, and reliable support service to 1,300+ customers across the Midlands, East and South.
 
The role will interface with other departmental teams to ensure the effective operation of the Group’s infrastructure and provide 1st Line IT support to staff and external organisations connecting to or utilising the Group’s infrastructure.
 
The IT Service Desk Analyst will work with colleagues and the First Line Team Leader to ensure that the Service Desk service is responsive, effective and efficient in line with business needs by delivering to high personal performance levels incorporating the service standards IT have in place.

Typical working hours will be Monday to Friday between the hours of 8am-6pm on a rota basis, early shifts will be 8am-4pm and late shifts will be 10am-6pm.
 
The successful candidate will have:
  • Experience of working in a Helpdesk/Service Desk team in a large, complex, diverse and geographically spread organisation with ITIL or other relevant service methodologies.
  • Experience working with Technical & System support teams and services with associated technical, software and industry standards.
  • Experience of delivering quality services that meet SLA’s and exceed business expectations.
  • Good communication skills at a written, oral, presentational & inter-personal level to influence and deliver solutions
  • Good hardware/software diagnostic skills.
  • Ability to configure, image and install IT equipment.
 
Why apply?

We believe that an organisation's best asset is its people, and as such we want everyone to feel that they can make a difference. We want to unlock the potential in all Orbit employees and maximise their satisfaction in the job. We have a corporate training programme, opportunities for professional development and volunteering. Our staff tell us that we are a great organisation to work for and we offer excellent benefits including private medical insurance, discounted dental insurance, gym membership, up to 29 days holiday and a competitive pension scheme.
 
About us

We are one of the UK’s leading housing groups providing high quality, good value homes to over 100,000 customers across the Midlands, the East and South East.
 
We are a developing housing association that owns and manages 42,000 homes and builds 2,000 new homes every year.
 
Our customers are at the centre of everything we do. We provide all sorts of homes for all sorts of people and our innovative approach empowers every one of them to grow and flourish.
 
We are commercially driven. The more profit we make, the more we invest into the communities that we work for, improving services and playing a key role in driving UK housing growth.
 
We empower our employees and enable people from every background to achieve their career ambitions by giving them the support, benefits, training and environment they need to thrive at work and in life.
 
We are Orbit.
 
How to apply
 
To apply for this role please submit your CV, along with three samples of work and a supporting statement that demonstrates how you meet the key criteria we need.  If you wish to discuss the role further, please contact Laura Maxey at Retinue Solutions, on 0203 837 7880 or email laura.maxey@retinue-solutions.com.
 
Advert closing date – Wednesday 16th January (midnight)
Interview date – TBC


 
We are one of the UK’s leading housing groups providing high quality, good value homes to over 100,000 customers across the Midlands, the East and South East.
 
We are a developing housing association that owns and manages 42,000 homes and builds 2,000 new homes every year.
 
Our customers are at the centre of everything we do. We provide all sorts of homes for all sorts of people and our innovative approach empowers every one of them to grow and flourish.
 
We are commercially driven. The more profit we make, the more we invest into the communities that we work for, improving services and playing a key role in driving UK housing growth.
 
We empower our employees and enable people from every background to achieve their career ambitions by giving them the support, benefits, training and environment they need to thrive at work and in life.
 
We are Orbit.
Sector: IT
Education: N/A
Driving License: Not Required
Extra info:
IT Service Desk Analyst.Role Profile.pdf

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