Permanent - Full time
About the role

The Managing Digital Solutions Consultant manages a global team of YSCQ Solutions Consultants and is responsible for ensuring our digital solutions are implemented consistently and effectively for our clients.
This team brings together YSC’s digital solutions to deliver impact for our clients, partnering with consultants to implement solutions effectively within organisations and ensure a premium quality service.
The ideal candidate will have a broad skillset of people, client and project management, digital capability, implementation advisory, and excellent customer service to enable them to be a successful senior representative of the team.

Core Accountabilities

Implementation Leadership
• Set the strategy and direction for the Implementation team, creating, and maintaining processes that deliver efficiencies (such as SLAs).
• Ensure delivery standards are maintained and globally consistent across the team.
• Input into the product development process to ensure implementation requirements are captured effectively.
• Partner with others in the Digital and Data Solutions team to support successful internal change management.
• Provide implementation advisory to support client delivery and act as an escalation point for any delivery issues.
• Support business development activity in partnership with client teams through contribution to proposals and representing the team in pitches and demos.

Management Responsibilities
• Performance management of a globally dispersed team.
• Ensure team cohesion, knowledge & standards sharing across team.
• Manage resourcing across the team, including helpdesk support.
• Support with recruitment, induction and training as required.

Supplier Management
• Manage relationships with our 3rd party providers for psychometrics and surveys.
• Manage development work and support with these suppliers, as required.
• Work with YSC Technology to ensure data security requirements are followed by suppliers.

Reporting and Governance
• Keep up to date Management Information covering revenue, costs, usage figures and forecasting to meet internal reporting requirements.
• Approve and allocate costs and sign off invoices as applicable.
• Ensure YSC policies and requirements are actioned within the Implementation team.

• Strong people and relationship management skills; previous experience of line management is required, and line management of a team is desired.
• Previous experience in client facing project management and technology implementation is required.
• Strong IT literacy including advanced Excel, and confidence in working with digital solutions.
• Understanding and/or experience of working within an agile development process.
• Credible and confident working and communicating with senior level clients and internal stakeholders at YSC.
• Comfortable managing competing operational demands, client requirements, and strategic plans.
• High levels of organisation, prioritisation, and planning skills in managing multiple work streams across multiple time zones.
• Confident in data analysis, using management information to measure improvement and delivery against KPIs.
• Proactive problem solver with a solutions orientation approach.
• Accurate with strong attention to detail and robust data management.
• Flexible and adaptive, calm under pressure.
• Proactive and responsive, and able to prioritise conflicting demands.
• Customer oriented and focused on delivering a premium experience for our clients.
YSC Consulting is the world’s premier independent provider of leadership strategy services. Leadership strategy is the intentional design of the individual leadership styles, the team dynamics and interactions, and the workplace culture that are most likely to enable successful achievement of an organization’s desired future state. We help organizations understand if they have the leadership they need for success, and we work with them to get there.
YSC is an eclectic group of professionals grounded in the rigour of the behavioural sciences and practical realities of commercial and organisational demands. Our consultants help organisations connect the dots between business strategy and leadership. We create a consistent experience for individuals and organisations globally, but with careful attention to the needs of the local markets and cultures where they operate.
  • We are more than 225 employees in 20 offices across 15 countries around the world.
  • Our consultants have varied professional backgrounds and hold advanced degrees and industry credentials in psychology, organisational behaviour, management, adult learning and leadership, and related fields.
In the 30 years YSC has been practicing in the leadership development space, we have partnered with more than 50% of the FTSE 100, and nearly 20% of the global Fortune 500 to help those leaders achieve their future business strategies. Our services include:
  • CEO succession planning and board development
  • Executive assessment and development for individual leaders
  • High-performing team development
  • Inclusive leadership and diversity services
  • Services for private equity firms and portfolio companies (pre-deal, due diligence, post-deal integration and firm-focus capability transfer)
YSC’s approach to leadership strategy helps organisations understand their current leadership against what they need in order to achieve their desired future state. We largely focus on the top five to ten percent of leaders within the organisations that we partner with globally. We bring a collaborative spirit to our work—everything that we do is done with our clients, rather than done to them. This allows for trusting relationships that go deep and effect meaningful change in the way leaders conduct themselves and evolve their organisations. Through this approach, we uncover insights that will help answer these critical questions:
  • Do you have the leadership to achieve your future business strategy?
  • If not, how can you build the leadership, interactions and culture to drive change for the future?
  • And if you can’t, what leadership and cultural transformations will make your strategy possible?
Sector: Consultancy
Driving License: Not Required

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