Practice Excellence Advisor (Quality Assurance and Service Improvement)
Norwich
£ 37,500 per year Contract - Full time (until 30/09/2019)
Practice Excellence Advisor (Quality Assurance and Service Improvement)
East Anglia
Full time – 39 hours
FTC until 30/09/2019 – Maternity Cover
£37,500

Do you strive for excellence in the delivery of Care and Support services?

We have a fantastic opportunity for a Practice Excellence Advisor to join our team and operate independently across our Homeless services in East Anglia. The key function of the Practice Excellence Advisor role is to work closely with our services and operation managers and provide expertise and intelligence to lead and improve customer experience and service performance. 

The team is lead by the Practice Excellence and Standards Manager and consists of another two Excellence Advisors, each specialising in different areas and located in London/Essex.
This key post requires a specialist with a broad understanding of Homelessness and knowledge of Psychologically Informed Environments (PIE.)

You will be responsible for developing new and innovative approaches to the way colleagues and customers work together and to improve our internal processes and enhance our reputation within the sector.

You will have experience of identifying, creating and delivering continuous improvement programmes (preferably within a Care & Support environment) and have experience of reviewing services against a set of agreed standards.

This role provides an exciting challenge in improving service delivery so we are looking for people to get the best out of our staff and improve our services. You will be a strategic individual who can think outside of the box to enhance the service and maximise quality.  

As this role is located across the East Anglia you will be required to travel and visit various services around the area so it is essential you are a car driver with your own vehicle. You must also be flexible around working hours as the typical office hours may change to suit business needs and this may include having to work weekends on occasion.

We fully endorse career development and have a great reputation for rewarding our staff. Benefits include 26 days annual leave, the possibility of flexible working, significant opportunities for learning and development and the opportunity to make a difference to how Genesis evolves in the coming years.

For further information or an informal conversation regarding the role please contact Laura Maxey on 0203 837 7880 or email at laura.maxey@retinue-solutions.com.  Applications should be made on the Genesis website www.genesisha.org.uk

You will need to supply your CV and a supporting statement (detailing your suitability for the role as outlined in the role profile).

Advert closing - 27th January (midnight)
Notting Hill Genesis is one of the UK’s leading housing providers.  Care & Support is a huge part of what we do, with services across London, the South East and East Anglia.  We believe in providing the support networks our customers need and aim to make a positive impact in their lives.

We’re hugely diverse, providing support to customers with a wide range of support needs.  We don’t just accept difference, we celebrate and support it.  Like the communities we serve, we thrive on it.
Sector: Social Care
Driving License: Not Required
Extra info:
Practice Excellence Advisor (2) RP.pdf

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