Responsive Repairs Manager (G)
Willesden
Permanent - Full time
Responsive Repairs Manager
 
Utopia House, Willesden
 
Salary - £Competitive to attract the best
 
Full Time 35 hours per week, Permanent

Notting Hill Genesis has a fantastic opening for a Responsive Repairs Manager to join their DLO team.  This exciting role is at the forefront of improving the repairs service provided to their customers located across multiple London areas.  The DLO team is currently delivering the service through 41 operatives, employed directly through Notting Hill Genesis .

Reporting into the Head of Responsive Repairs, you will lead and manage the strategic operations of the Responsive Repair service, ensuring a high standard of customer service is achieved. The Responsive Repairs Manager will play an integral part within the Notting Hill Direct Senior Management team, ensuring performance and financial targets as well as customer satisfaction are met.

We are looking for an individual who is experienced in managing repairs delivery through a direct employed work force. To be successful, you will be able to demonstrate a wealth of experience in managing a team of in house repairs maintenance or from a contractor background. You will have the analytical and budgetary experience to successfully manage significantly large budgets and high volume property-based transactions. This role requires someone who can monitor and improve workforce productivity and performance management.
 
We fully endorse career development and have a great reputation for rewarding our staff. Benefits include 26 days annual leave the possibility of flexible working, significant opportunities for learning and development and the opportunity to make a difference to how Notting Hill Genesis evolves in the coming years.
In your written application please write in no more than 500 words how you have the experience in the areas described taking into account especially customer service improvement, financial controls and savings, improving team performance and build a high performing culture within a field based team.
 
Advert closing date:  Monday 11th February 2019
 
Interviews: Monday 18th  February 2019

For further information or an informal conversation regarding the role please contact Jennifer Cole on 0203 837 7909 or email at j.cole@retinue-solutions.com. Applications should be made on the Notting Hill Genesis website https://www.nhhg.org.uk.

 
Notting Hill Genesis is one of the UK’s leading housing providers.  Care & Support is a huge part of what we do, with services across London, the South East and East Anglia.  We believe in providing the support networks our customers need and aim to make a positive impact in their lives.

We’re hugely diverse, providing support to customers with a wide range of support needs.  We don’t just accept difference, we celebrate and support it.  Like the communities we serve, we thrive on it.
Sector: Not for Profit and Charities
Driving License: Not Required
Extra info:
Responsive Repairs Manager Role Profile.pdf

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