Senior Performance and Resource Analyst
£ 33,396 per year Permanent - Full time 40.00 hours per week
Senior Performance and Resource Analyst
Frederick Chancellor Building, Chelmsford
£33,396 per annum
Permanent, 40 hours per week
A great opportunity has arisen at Notting Hill Genesis for a Senior Performance and Resource Analyst to join our successful team located at our Customer Service Centre in Chelmsford. In this role you will serve as the forefront for producing effective resource planning and staff shift patterns for the Customer Service Centre. You’ll ensure adequate resources are within the agreed staffing budget to ensure Notting Hill Genesis achieve service level agreements. This role involves producing comprehensive management information and quality reports using various IT systems including Qlickview, Excel and MS Dynamic CRM.

This post will call for you to proactively collate and circulate important communications related to updated processes and procedures to the whole contact centre, ensuring information is stored on the contact centre intranet and shared drive.

To be successful, you’ll have experience working in a contact centre environment using digital OMNI channels, producing management information to drive service improvements. We are looking for an individual that possesses strong analytical skills and the ability to work efficiently in a fast paced, team oriented environment. Strong resource planning skills required (Forecasting and Scheduling).
Ultimately, you will have experience working in a Contact Centre environment as a Resource Performance Analyst. This role requires someone with excellent written and verbal communication skills and excellent interpersonal skills.

If this sounds like you we’d love to hear from you!
Advert closing date: Tuesday 15th May 2018
Interviews will be held on Tuesday 22nd May or Wednesday 23rd May 2018
For further information or an informal conversation regarding the role please contact Jennifer Cole on 0203 837 7909 or email at Applications should be made on the Notting Hill Genesis website

You will need to supply your CV and a supporting statement (detailing your suitability for the role).
Notting Hill Genesis is one of the UK’s leading housing providers.  We believe in creating thriving communities and aim to make a positive impact in the lives of our residents.

We’re committed to attracting talented, creative people.  We’re hugely diverse, and don’t just accept difference, we celebrate and support it.  We want you to join more than 2,000 talented colleagues to learn, develop and grow.

Whether you're delivering front-line services to our residents, supporting operations from a corporate office-based role or helping to build new homes, there's room for all kinds of passionate people here.
Sector: Property and Housing
Education: N/A
Driving License: Not Required
Extra info:
Senior Resource Performance Quality Analyst Role Profile.pdf

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