Senior Service Delivery Manager
£ 65,000 - 70,000 per year Permanent - Full time

Salary: £65,000 per annum
Contract: 35 hours per week, Permanent
Location: Bruce Kenrick House, Kings Cross
Notting Hill Genesis is a recently merged housing association following the amalgamation of Notting Hill Housing Trust and Genesis.  It’s an exciting time to join us as we shape our future as one of London’s leading housing providers. We are an entrepreneurial social business with real commercial drive.
We are looking for a Senior Service Delivery Manager to join our IT Services team. This exciting role will see you lead the delivery of IT Services, including the service desk team and deliver a strong performance of service contracts through existing external suppliers, while leading the project to return the IT service delivery team to an in-house model. You will also develop and deliver a leading edge infrastructure and communications strategy to drive the highest levels of customer service and value.

Notting Hill Genesis  are one of the largest housing associations in London and the south-east, providing homes for around 170,000 people in some 55,000 properties across the capital and a further 9,000 in the home counties and East Anglia. We were formed in April 2018 from Notting Hill Housing and Genesis Housing Association. Together, we are able to do more for our customers and make a bigger difference for those in housing need across London and the south-east.

To qualify for this role, we are looking for an experienced individual who has experience of managing the Service Delivery in large, complex organisations. You will have a background in project management and ITIL implementations. This role requires an innovative and highly efficient person who is personable and a strong communicator at all levels.

Please be aware of the following key dates in our recruitment timetable:

First stage interview – Week commencing 15th July 2019

Final stage interview and presentation – Week Commencing 22nd July 2019

For further information or an informal conversation regarding the role please contact Jennifer Cole on 0203 837 7880 or email at Applications should be made on the Notting Hill Genesis website To apply for this role please submit your CV and a supporting statement that demonstrates how you meet the key criteria we need.
Notting Hill Genesis is one of the UK’s leading housing providers.  Care & Support is a huge part of what we do, with services across London, the South East and East Anglia.  We believe in providing the support networks our customers need and aim to make a positive impact in their lives.

We’re hugely diverse, providing support to customers with a wide range of support needs.  We don’t just accept difference, we celebrate and support it.  Like the communities we serve, we thrive on it.
Sector: Not for Profit and Charities
Driving License: Not Required
Extra info:
Senior Service Delivery Manager RP.pdf

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