Service Manager
£ 24,720 per year Permanent - Full time
Service Manager (Homelessness Support)
Location – Norwich, NR3 4DG
Hours – Full Time, 39 hours a week
Salary – £24,720 per annum
Do you have a passion to support homeless vulnerable people living in supported housing?
We are recruiting for a passionate and driven individual to join us as a Service Delivery Manager, working across two of our Homeless Supported Housing schemes (Aviary House and Hope House). If this is of interest then we would love to hear from you…

Located in Norwich, you will provide strong leadership to ensure the teams provides excellent quality services to customers. Our schemes are accommodation based environments that support single homeless people who may have experienced drug, alcohol, substance misuse problems, and/or have varying support needs. You will ensure effective housing management is in place, minimising voids and arrears and maximising income collection.  

The primary focus of our schemes is to support clients in a range of areas, including finding employment, recovery from addiction, and building stability through a range of social activities.  A successful outcome is achieved when our customers can move on to more suitable long-term accommodation, appropriate to their needs.
Previous management experience and knowledge of delivering Housing or Support services is essential for this role. Experience and knowledge associated with addiction, substance misuse and/ or homelessness would be a big advantage. We are also looking for inspirational people who will seize the potential of making a difference in people’s lives.
We are looking for an inspirational leader that is committed to the belief that people can develop and achieve their goals. You will possess the ability to demonstrate outstanding customer care and management skills.
You will be required to lone work and use your own initiative so you’ll need to be strong willed and confident as you will be supporting customers that can display challenging behavior. We want to find motivational individuals that have a genuine interest working with vulnerable people.
All applicants must have strong written and verbal skills.  Good IT skills are also essential as a large amount of work is done on the computer, including database management, e-mail communications and spread sheets.
Hours will be 39 hours a week, over a rota basis. You will be required to work some weekends and bank holidays.
Due to the nature of the role a full UK driving license is essential.

Please see the Role Profile attached for further details. You can request this from our Recruitment Partner - Retinue Solutions.
We fully endorse career development and have a great reputation for rewarding our staff. Benefits include 26 days annual leave the possibility of flexible working, significant opportunities for learning and development and the opportunity to make a difference to how Genesis evolves in the coming years.
For further information or an informal conversation regarding the role please contact Tom Bullock on 07384 798 495 or email at   Applications should be made on the Notting Hill Genesis website

You will need to supply your CV and a supporting statement (detailing your suitability for the role). If you do not supply a supporting statement you will not be considered for the position

Advert Closes – Sunday 01 March 2020

Notting Hill Genesis is one of the UK’s leading housing providers.  Care & Support is a huge part of what we do, with services across London, the South East and East Anglia.  We believe in providing the support networks our customers need and aim to make a positive impact in their lives.

We’re hugely diverse, providing support to customers with a wide range of support needs.  We don’t just accept difference, we celebrate and support it.  Like the communities we serve, we thrive on it.
Sector: Social Care
Driving License: Not Required
Extra info:
Service Delivery Manager - Lead SDM RP.pdf

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