Service Desk Analyst
£ 30,000 - 32,000 per year Permanent - Full time
Notting Hill Genesis is actively recruiting for  x4 Service Desk Analyst to join our team. This role will be a chance to operate as a pivotal part of the IT Support team. As a Service Desk Analyst you will provide strong 2nd line IT supports for over 1500 users. You will ensure all levels of customer service requests are resolved related to both hardware and software.  Troubleshooting issues and ensuring they are managed and resolved within the agreed SLAs. This role will require a high level of customer service performance both facing and over the phone.  

It is an exciting time to join us and the merger will provide opportuntiy to work across a number of our offices. We are looking for candidates with experience of working in a busy service desk environment. You will have excellent customer service skills a proactive and positive ‘can do’ attitude with the ability to embrace and drive a cultural change. You will also be educated to minimum A Level Standard with a relevant IT qualification, with experience of working within an ITIL Framework.

Please be aware you will be expected to work flexible hours and be available to work all of the following hours – 8am-4pm, 9am-5pm or 10am-6pm.
In addition to the base salary, Notting Hill Genesis offers a generous benefits package including a competitive pension scheme.

Please find attached the role profile for full job description

Please be aware of the following key dates in our recruitment timetable:

Advert Closes – 4th January
Interviews – To be confirmed

For further information or an informal conversation regarding the role please contact Sommer Currie on 0207 264 0701 or email at 

Your application should consist of an updated
CV and a supporting statement (detailing your suitability for the role).
Notting Hill Genesis is one of the UK’s leading housing providers.  Care & Support is a huge part of what we do, with services across London, the South East and East Anglia.  We believe in providing the support networks our customers need and aim to make a positive impact in their lives.

We’re hugely diverse, providing support to customers with a wide range of support needs.  We don’t just accept difference, we celebrate and support it.  Like the communities we serve, we thrive on it.
Sector: Not for Profit and Charities
Education: College / Vocational
Qualification: Educated to minimum A Level Standard with a relevant IT qualification (for example MCSE) • ITIL Foundation and experience of working within an ITIL Framework Who
Driving License: Full UK Licence
Extra info:
Service Desk Analyst - Role Profile - Nov 17.pdf

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