Service Desk Manager
Kings Cross
£ 40,000 - 45,000 per year Permanent - Full time
Service Desk Manager
Salary: £40,000- £45,000 per annum
Contract: 35 hours per week, Permanent
Location: Bruce Kenrick House, Kings Cross
Notting Hill Genesis is a recently merged housing association following the amalgamation of Notting Hill Housing Trust and Genesis.  It’s an exciting time to join us as we shape our future as one of London’s leading housing providers. We are an entrepreneurial social business with real commercial drive.

We are looking for a Service Desk Manager to join our IT Services team located at our head office in Kings Cross, London. This exciting role will see you lead a team that manages first and second line IT services. Reporting into the Senior Service Delivery Manager, you will ensure the efficient operation of the service desk to deliver maximum customer satisfaction to both internal and external stakeholders. You will also design the service desk team service plan, work plan and resource management.

Notting Hill Genesis  are one of the largest housing associations in London and the south-east, providing homes for around 170,000 people in some 55,000 properties across the capital and a further 9,000 in the home counties and East Anglia. We were formed in April 2018 from Notting Hill Housing and Genesis Housing Association. Together, we are able to do more for our customers and make a bigger difference for those in housing need across London and the south-east.

To qualify for this role, we are looking for an experienced individual who has previously managed first and second line service desk teams in a large, complex environment. You will have an ITIL qualification and preferably knowledge of Prince2 project management. This role requires an innovative and highly effective person who possesses strong leadership skills, an excellent organiser and a proficient communicator at all levels.

Please be aware of the following key dates in our recruitment timetable:

Advert Closes – Wednesday 21st August 2019
First stage interview –  Thursday 29th August 2019
Final stage interview and presentation – To be confirmed

For further information or an informal conversation regarding the role please contact Jennifer Cole on 0203 837 7880 or email at Applications should be made on the Notting Hill Genesis website To apply for this role please submit your CV and a supporting statement that demonstrates how you meet the key criteria we need.
Notting Hill Genesis is one of the UK’s leading housing providers.  Care & Support is a huge part of what we do, with services across London, the South East and East Anglia.  We believe in providing the support networks our customers need and aim to make a positive impact in their lives.

We’re hugely diverse, providing support to customers with a wide range of support needs.  We don’t just accept difference, we celebrate and support it.  Like the communities we serve, we thrive on it.
Sector: Public Sector and Government
Driving License: Not Required
Extra info:
Service Desk Manager Role Profile.pdf

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